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TaskFlow Operations Management Software is the culmination of over 10 years of software development with the original goal of producing a task-based management software solution for the electronic calibration and repair divisions of Richard J. Bagan, Inc. TaskFlow has since evolved into a comprehensive operations management solution with the ability to manage all forms of job shops and operations with additional modules developed for TaskFlow's core system to manage and analyze business performance.
A secure, browser-based interface allows TaskFlow Software to be used as a management tool from anywhere, anytime. Employees, contract workers, field agents, and managers can collaborate from multiple facilities and locations with minimal implementation — allowing for rapid deployment on a wide range of operating systems.
TaskFlow's unique non-linear approach to task management automates the progression of a job to the appropriate resources. TaskFlow increases productivity by allowing multiple employees to complete their part of the process independently, and within a single system… reducing administrative time, management layers, and turn around time.. This can enable cost savings in the seven-figure range.
TaskFlow Software gives managers insights into resources, individual work loads, job status and priorities. Supervisors can balance work flows based on priorities, skill sets, availability of resources and job approvals… in seconds.
A secure knowledge and information retention system is an important part of any successful operation. Securely storing information and documentation within a robust knowledge management system minimizes knowledge loss and assists organizations in meeting or exceeding their quality standards.
TaskFlow's Operations Management Software includes an extensive and secure built-in knowledge management system that allows personnel to attach important documents such as images, spreadsheets, scans, and any other electronic documents to a specific job or process. This improves quality and fosters collaboration by giving executives, managers, and teams access to the same accurate and up-to-date information. Because TaskFlow Software's interface is browser-based, this information can be securely accessed from anywhere at any time.
Using TaskFlow Software's web-based customer interface, organizations can provide a higher quality of customer service. Using TaskFlow Software's secure browser-based interface, customers can securely attach important collaborative information such as specifications, photos, and purchase orders, to a job file. Initiatives, correspondence, and contact reminders are all managed by TaskFlow — allowing, sales, marketing, and customer service teams to more effectively collaborate and communicate customer needs.
TaskFlow Software frees customer service representatives to focus on new securing new business opportunities by automating many of the basic customer services. Job quoting, order approval, job tracking, shipment status, and work history reports can all be accessed by the customer via TaskFlow Software's customer interface. TaskFlow Software also provides online customer order approval — expediting job quoting and completion for faster turnaround.
TaskFlow Software can be easily adapted to business processes, resource skill sets, business rules, and quality systems. TaskFlow Software automatically assigns, prioritizes and pushes jobs from resource to resource ensuring process consistency.
TaskFlow Software is an ISO 9001 process integrated software that can include receiving, inspection, pricing, repairing, quality, inventory, purchasing, outsourcing, customer service and shipping. TaskFlow Software's document management system secures important information in one system, accessible by all qualified personnel. Securely managing important process documentation helps operations achieve and maintain ISO 9000 and ISO/IEC 17025 certification.
TaskFlow, a division of Richard J. Bagan, Inc.